Code of Conduct

The Code of Conduct is meant to promote successful library visits, to ensure the safety of public and staff, to prevent disruptions to library services and to maintain library resources long-term. Staff make every effort to apply the Code of Conduct in a fair, respectful and positive manner for the benefit of all.

People are at the centre of all we do. Everyone is welcome and each person is valued at the Library. We listen carefully, anticipate quickly, respond to needs and always do our best to put “Yes” before “No.” Our goal is outstanding customer service and a welcoming environment for all.

To help us create a welcoming environment, we ask that you:

• Respect others
• Use library facilities, designated spaces, equipment and materials for their intended purposes only
• Keep personal belongings with you at all times

In order for everyone to have a successful library visit, some conduct is not tolerated, including:

• Violent, threatening, abusive, or discriminatory harassment of any kind (including but not limited to: racial, religious, gender, sexual, verbal or physical)
• Disruptive, intrusive or unsafe behaviour
• Substance use or intoxication
• Use or display of weapons of any kind
• Use of rollerblades, scooters, skateboards, bicycles or similar devices in the library
• Canvassing, soliciting or unauthorized selling

Any behaviour that does not support a welcoming environment and/or violates the Code of Conduct may result in cost-recovery charges, suspension of library privileges, exclusion from the Library on the basis of the Ontario Trespass to Property Act and prosecution.