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Strategic Plan 2017 - 2020

Our Vision

To inspire and enrich for life.

Our Mission

We welcome our community to engaging spaces where people connect, ideas flourish, and lives are transformed.

Image: Person using the library

Our Goals


Through effective collaboration, the Library and our partners will help the people of Kitchener thrive. Together, we will nurture the social, cultural, and economic success of our community.

We will explore creative ways for people to share their stories and learn from each other. We want to connect with you wherever you are - online, in your neighbourhood, in a way that works for you.


The Library will be a safe, inclusive, and vibrant community space where everyone is welcome to learn, work, connect, and have fun.

We will build our library and community's reputation as innovators, creators, and game changers. We strive to be the best employer, partner, and library.


"We know that today’s libraries are not just places for consuming content, but also for creating it. We also recognize that many in our community lack access to the tools needed to bring their dreams to life. Providing the latest in technology and learning opportunities is an important part of our new strategic plan, and to our ongoing commitment of ensuring digital literacy is a possibility for everyone."
Mary Chevreau, CEO, Kitchener Public Library

Image: People using the library

"The library represents possibility. It is where I go to dream, be inspired and think up new things. I feel like anything is possible when I am at the library."

Our Values


Literacy is more than reading. It’s about finding and using information, learning new technology, understanding numbers, creating music, or producing a video. We help people of all ages develop the basic and complex skills needed in today’s world.

The Library is more than a building; we are also online and out in the community. We do whatever we can to help people access all that we have to offer. This shapes how we design our spaces, our collections, and our programs.


People are at the centre of all we do. Everyone is welcome, and each person is valued. We listen carefully to those we serve and aim to anticipate needs. Our goal is outstanding customer service.

We nurture curiosity and celebrate imagination. We value innovation. To keep pace with change and remain relevant to our users, we will continue to explore new ideas and services. The Library is always evolving.


We engage with our community and contribute to a culture of social good. When we share knowledge and resources, everyone comes out ahead. By working with others, the Library can achieve results that would not have been possible alone.

We manage public resources with the utmost care. We are committed to the sustainability of our services, buildings and materials. We preserve items of historical value, as well as items of importance to our future.


We champion the right for ideas to be heard, questions asked, and words expressed without censorship. Intellectual freedom is a fundamental right. The Library also respects a person’s right to privacy. We are leaders in a community where knowledge is cherished.


Image: People using the library

"My library is more than a place to borrow books, the library is my space, it's our space. The library provides opportunity for learning, exchange of knowledge, embraces arts and culture and promotes a diverse community."