Library Lockers

1. Choose either Chandler Mowat Lockers or Victoria Hills Lockers as your pick-up location when you place a hold in the library catalogue. 
2. Head to the community centre you’ve selected once you get an email telling you your item(s) are available for pick up. Be sure to check the community centre hours before you go. 
3. Press “Holds pick up” on the screen, scan your library card or enter your library card number, and enter your PIN. 
4. Select your items and press “Check Out Selected”.  
5. The locker(s) will automatically open for you to retrieve your items. 
6. When you’re finished, close the locker door and press “Done”. 
7. Choose your receipt type. 

1. Press “Browse and Borrow” on the screen. 
2. Scan your library card or enter your library card number, and enter your PIN. 
3. Select the item you want to borrow and press “Check Out Selected”. 
4. The locker will open for you to retrieve the item.  
5. When you’re finished, close the locker and press “Done”. 
6. Choose your receipt type. 

Repeat these steps to borrow another item – items can only be checked out one at a time. 

1. Press “Return Items” on the screen. 
2. Place each item you are returning on the black surface, below the screen to check-in your items. 
3. Once your items are checked in, place your items through the returns slot and press “Done” when you are finished. 
4. Choose you receipt type. 

You can get a library membership on the go! 

To start borrowing, complete the online registration.  

All the items in the locker will check out to you when you open the locker. If you no longer need an item, you can check it in and return it through the Return Items slot of the library locker.  
 
If you don’t pick up your hold from the locker after five days, it will be returned to the library and available for the next borrower.

Your items will remain checked out on your card until Kitchener Public Library staff come to refresh the locker. We are proudly fines free which means you will not be charged for items, even if they are checked in after the due date.

Kitchener Public Library staff refresh the browsing collection each week. The collection is available first come, first served so if there are no items are available, they have all been borrowed for the week. Be sure to check back again to see what new items have arrived.

You must pick up holds using the same library card you used to place the holds.

The library lockers are used to borrow library items and not for personal storage. If you misplaced an item inside the locker when picking up your holds you can open the locker again for up to an hour. Press “Holds Pick Up” and scan your library card again and reselect your items for check out to open the locker. For further assistance call 519-743-0271 or email askkpl@kpl.org.

If you have an online membership, you can use your seven-digit library card number with the library lockers. Press ‘Enter Library Card Number’ on the screen and type in your seven-digit card number and PIN. Alternately, you can store your online membership digitally on a loyalty or wallet app on your phone. When using the library lockers, open the app to display and scan your library card number.