Staff profile of Cerys, Library Assistant, Circulation Services at Central Library
Over two million items are borrowed from Kitchener Public Library each year. That’s a lot of moving items to keep track of! Circulation Services makes sure that the system runs smoothly so that you can find what you're looking for when you visit the library. Cerys is one of the Library Assistants on this important team.
If you’ve visited the Welcome Desk at Central Library, you may have already met Cerys. At the desk, Cerys helps customers sign out library material, makes new library cards and helps people with print jobs. She also ensures that people receive the books they've placed on hold by checking in items and sending out notifications. With a long background in customer service, Cerys was excited to build a deeper connection with the community when she joined the team in July 2023.
“Libraries have a critical role as it’s a space for people to connect with the community and themselves,” Cerys said. “People can attend new programs that connect them. They can also connect better with themselves by learning new skills.”
Behind the scenes, Cerys is also our resident Nintendo Switch expert! Nintendo Switch Lite consoles are available to borrow for in-library use at all locations. At Central Library, it is Cerys’s job to maintain the Switches and troubleshoot any technical issues.
“I like being a helping hand wherever I can,” Cerys said. “The gratitude I feel when people come and say thank you makes my day.”
Cerys was first drawn to the library because of her love of books, but she quickly found that the people—both staff and customers— were the most rewarding part of her job. When she began her career at Kitchener Public Library, her colleagues were quick to welcome her and show her the ropes of Circulation Services. Now, she enjoys being part of the team as they work together to learn new things and circulate more library resources in our community.
Get to know Cerys
This or that
- Fiction or non-fiction: Fiction
- Digital or vinyl: Vinyl
- Coffee or tea: Coffee
- Summer or winter: Summer
- Dogs or cats: Dogs
- Night owl or early bird: Early bird
- Search the catalogue or browse the stacks: Browse the stacks
Favourites
- Movie: The Shining
- Snack: Salt and vinegar chips
- Hobby: Hiking
- Sports team: Sorry, no sports for me!
- Holiday: Halloween