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Customer Service Promise

At Kitchener Public Library, we are committed to great customer service.

Here is our customer service promise:

People are at the centre of all we do. Everyone is welcome and each person is valued. We listen carefully, anticipate and quickly respond to needs, and always do our best to put “Yes” before “No”. Our goal is outstanding customer service.

This means:

  • We work together as a team and look forward to trying new things.
  • We’re committed to updating our knowledge and skills in order to deliver service that surprises, enriches, and delights.
  • We design for the experience of customers in every new initiative we take on.