Holds


Is what you want currently out on loan?

 

You may place a hold on any item you find in the Catalogue that is currently signed out or is at another KPL branch library, except ExpressReads and In Library Use materials.

 

Placing a hold is a free service. Please be sure to pick up your books once they are ready.

 

 

 

 

 

How to Place a Hold

 

You can place a hold by searching the Catalogue, or in person at any branch library, or by telephone:

 

  • Main Library InfoLink: 519-743-7502

  • Grand River Stanley Park Community Library: 519-896-1736

  • Forest Heights Community Library: 519-743-0644

  • Pioneer Park Community Library: 519-748-2740

  • Country Hills Community Library: 519-743-3558

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Steps for Placing a Hold in the Catalogue

 

You will need your Library Card and your PIN to place a hold.

 

  • Locate the title you want and display the record on the screen.

  • The computer indicates whether the item is CHECK SHELVES, under Status.

  • If the item is not available, click the "Place Hold on Item" button to the right of the screen.

  • Type in your first and last name, and press TAB.

  • Type in your barcode number, and press TAB.

  • Type in your PIN.

  • Click on the bar that says "Choose a pickup location" and select a library. (It must be a KPL location.)

  • Click on the "Submit above information" button.

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Check Your Holds

 

You can check the status of your holds by Viewing Your Record. After you have gained access to your library record, information about holds can be viewed by clicking on the button to the right of the view your record screen. You will see the title of the hold, the status of the hold, and the pickup location.

 

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Freeze Your Holds!

 

Going on vacation? Don’t want to lose your place in the hold list? You now have the option to “freeze” your holds.

 

Freezing a hold means you remain on the holds list until you unfreeze it.

 

Follow these simple steps:


  • Log into your record.

  • Click on your list of holds. There is a “Freeze” column to the right of the screen, and below that heading, buttons appear beside each item currently on your holds list.

  • Click on the button beside each hold you want to “freeze." You will see a check mark inside the box.

  • To make the change(s) apply, click on the UPDATE LIST button that appears at the top of the screen just above your list of holds.

 

IMPORTANT! When you are ready to receive your holds again, you must unfreeze your holds.

 

To unfreeze your holds, follow the same steps to freeze a hold, but in this case, clicking on the boxes removes the check mark from the freeze column.

 

You must click on the UPDATE LIST button so that the change applies.

 

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Cancel Your Holds

 

If you no longer want a hold that you have placed, you can cancel it by Viewing Your Record. After you have gained access to your library record, information about holds can be viewed by clicking on the button to the right of the view your record screen.

 

To cancel the hold:

 

  • Click on the box to the left of the title(s) you have on hold. You can cancel one or more holds at a time, or all your holds, if you wish.

  • Click on the UPDATE LIST button.

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When a Hold is Ready for You

 

The library will notify you when your hold is ready. You may be notified either by:

 

  • Automated phone messaging system

  • E-mail

  • Personal phone call

 

You will have five (5) days from the date you are notified a hold is ready to pick up the item(s).

 

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